What I Believe Needs to Change
Going through this process has made one thing very clear:
The system, as it stands, is not fit for purpose.
Here’s what I believe needs to change:
1. National Consistency in Healthcare Policy
Healthcare decisions — especially those grounded in clinical evidence — should not be fragmented across regions.
- Policies should be based on national clinical guidance
- They should be consistent across the UK
- Access to care should not depend on postcode
2. Guaranteed Referral Pathways
If a service is not available locally:
- there should be a clear, automatic referral process
- patients should be directed to another provider
- access should be protected — not blocked
Imagine if this applied to cancer treatment.
- No one would accept being told:
- “We don’t provide this here — and that’s the end of it.”
And yet, that is exactly what happens in areas like reproductive healthcare.
3. Stronger Accountability Mechanisms
The Ombudsman does important work — but it is limited.
I believe:
- there should be stronger enforcement powers
- systemic failures should be escalated beyond recommendations
- there should be clear consequences for repeated failures in governance and decision-making
4. Smarter, Centralised Decision-Making
Right now, multiple ICBs are:
- running parallel processes
- reviewing the same evidence
- holding separate meetings
- making separate decisions
This is inefficient, costly, and inconsistent.
- Most of the meetings I reviewed in this process had on average 20 professionals in attendance, in person and online. Some meetings had a list of over 53 medical professionals - in 3 groups:
- 1) In Attendance 2) Topic Specialists in Attendance for Agenda Items and 3) Apologies (as in they couldn't make it, but have been invited)
Now, consider how much a single meeting that lasts only 1h costs the NHS, considering medical professionals' hourly wages - especially those highly trained and high-earning experts.
Now, on top of that consider how much this costs per NHS Trust, across the country with those meetings beeing held all the time, for hundreds (maybe thousands of reviews and policies).
- Let's be factual: An average NHS policy meeting, especially those involving senior clinical or management staff (Agenda for Change Band 8+), can cost between £500 and over £1,000 per hour in staff time, based on hourly rate calculations of attendees.
- Staff Seniority: High-level policy meetings involving consultants or senior managers (Bands 8a-9) can exceed £100 per person per hour.
- Attendees & Duration: A one-hour meeting with 10 senior managers easily exceeds £1,000 based on average salary-to-hourly calculations.
Other countries operate with:
- centralised health policy decisions
- unified standards
- local delivery — but not fragmented governance
There is a more efficient way to do this.
And it already exists elsewhere. So why isn't the UK making solid financial, economy-sound and ethical governing decisions on a national level?
The Hard Truth About This Process
This is something I think people need to understand before they even begin a journey like this:
You can:
- spend years researching
- build a fully evidenced case
- prove systemic failures
- have those failures independently confirmed
…and still walk away without actual change.
That is incredibly disheartening.
Because what it means in practice is that accountability still sits with the same system that failed in the first place — under the same leadership, the same structures, and often the same people.
Even now, after the investigation, I am not seeing the level of correction I would expect.
- I am seeing process. I am seeing movement. But I am not seeing the core issue being resolved.
Final Reflection
I don’t think I fully understood what this would take when I started.
It’s very easy to say “just file a complaint” or “just take it further,” but what that actually looks like in practice is something else entirely . This has taken hundreds, if not thousands, of hours of my life — reading, writing, analysing, chasing, waiting, following up, going back over the same points again and again because no one was actually engaging with them properly. And beyond the time, it’s taken a toll on my nervous system in a way that I didn’t expect. There were points where I would genuinely feel nauseous when a deadline was approaching and I knew I hadn’t heard anything. That familiar feeling of “I’m going to have to chase this again,” knowing that it would likely go nowhere, but also knowing that if I didn’t do it, nothing would happen at all.
That’s the part people don’t see. This kind of process isn’t just slow — it wears you down. And I can completely understand why most people would stop long before getting anywhere near this point. Not because they don’t care, but because they have lives to live, work to do, families, responsibilities, and they don’t have the capacity to keep pushing against something that feels like it’s designed not to move.
There were plenty of moments where I could have let it go. It would have been the easier option. But once I started digging and actually seeing what was underneath — the lack of evidence, the contradictions, the way decisions were made and then defended — I couldn’t unsee it. And at that point it stopped being about me trying to access a procedure and became something much bigger.
And there's a deeper motivational layer to my persistence. Because this isn’t just something I’ve experienced personally — it’s something I see in my work all the time.
I’m a psychologist specialising in sex and relationships. I work with individuals and couples who are dealing with the consequences of decisions that are often made far away from them, in systems that don’t fully consider the real-life impact on people’s bodies, their relationships, and their lives. And one of the most common issues I see in couples, again and again, is loss of libido. Read the negative side-effects of the contraceptive pill and you'd see it right there - loss of libido. This i s one of the biggest things that disrupts intimacy. It creates distance, frustration, disconnection. It leads to resentment, to cheating, to heartbreak, to relationships slowly falling apart without people even fully understanding why.
And then I look at what the system is doing.
I see long-term hormonal contraception being pushed as the default, without proper consideration of what it does to people over time. Not just physically, but psychologically and relationally. I see people dealing with side effects like weight gain, acne, mood instability, anxiety, depression — and then needing more interventions to manage those effects. I see people losing their sense of self, their confidence, their connection to their own bodies, and to their partners.
And the part that’s hardest to sit with is how invisible it all is.
Most people don’t connect the dots. They don’t realise that what they’re experiencing — the drop in libido, the emotional distance, the shift in attraction — might be linked to something that was presented to them as a simple, harmless solution.
There’s also a deeper layer to this that very few people are told about. Hormones influence attraction in ways that are not obvious at the time. Women who meet their partners while on hormonal contraception can later find that their attraction shifts when they come off it. That’s not imagined — it’s biological. Your body is operating under a different hormonal state, and that affects how it responds to another person. I’ve worked with couples who have gone through exactly that — they build a life together, they are ready to have children, stop the contraception and suddenly, something changes, the attraction is gone, and neither of them understands why.
And what you end up with is not just a medical issue — it’s an intimate, relational one. It affects connection, sexuality, identity, family stability. It ripples outward in ways that are never captured in a policy document or a cost-benefit analysis.
So when I saw a system that removes access to a non-hormonal, permanent option — and at the same time continues to rely heavily on methods that I see, firsthand, causing real issues in people’s lives — I couldn’t just step back from that.
Because this is not abstract for me.
I see the damage. I sit with people in it. I am the person who has to tell them what medical professionals and whole systems have omitted.
My list of reasons is long, but aside of the ''it's not fair'' and ''this is not following Clinical Guidelines'' - I see the impact systems have on people's lives and I can't idle when I've unearthed a mountain of maladministration, medical negligence and discrimination.
This is a rotten system that is shaping people’s lives, relationships, and wellbeing in ways that are not being fully acknowledged — and not being challenged enough.
And if you see that clearly, it becomes very difficult to stay quiet.
Would I Do It Again If I Knew What It Would Take?
Yes.
Not because it was easy, and not because I would ever recommend this lightly, but because of how I make decisions in my life.
At every fork, you’re choosing between paths you will later have to live with. And for me, the only way I know how to choose is this: I pick the option I can stand behind, even when it’s hard. Walking away from this, after seeing the level of inconsistency, the lack of evidence, the maladministration, the lies, the resistance to improving and the impact it has on people — that wasn’t something I could live with. Not knowing what I know.
Because the reality is, 99.9% of people will never go this deep. They won’t read the policies, they won’t analyse the notes, they won’t spend the time or energy to challenge something like this — and that’s completely understandable. But it also means that unless someone does, these decisions just sit there, unchallenged, shaping people’s lives quietly in the background. And I couldn’t ignore that once I saw it clearly.
So I made the decision that I could live with. Even if this only leads to a small shift, even if it helps a handful of people, even if it simply makes the issue more visible — that is something I can stand by. What I couldn’t live with is walking away, and then years later watching more rights eroded, more access restricted, more decisions made on behalf of people without their full agency — and knowing I had seen it coming and chose not to act.
We don’t control the outcome of these things. But we do control how we show up in them. And if there’s anything I would leave you with, it’s this: think about the kind of role you want to play in the world, especially when something is beyond unethical, illegal and damaging. Let's finish on an aspirational and inspirational quote...
“Be the change you wish to see in the world.”
Is this the End of the Story?
No, it isn't.
What's next?
I don't want to reveal my next steps - but I can say - I welcome supporters to the cause to reach out, companies, organisations, charities, lawyers, human rights activists to email me and share what they have in mind, what they're doing, what we can do together.
And I'd love to see women's brands - from healthcare to fashion taking a stance in this too.
The battle continues on every front imaginable.
The underlying correspondence, policies, investigation material and other records relating to this part of the story are available in the Evidence Archive.
For the latest developments, follow the Chronicles and the Evidence Archive on this website.
← Previous: The Policy Changed — But The Inequality Didn't
All nine Chronicles articles
- How a Request For Permanent Birth Control Became an Investigation
- Reading the Policy: Why It Didn't Add Up
- Following the Paper Trail: What the NHS's Own Records Showed
- The Complaint Process: Delay, Deflection and Escalation
- Why I Took This Further: The Wider Stakes
- The Ombudsman Process — And The NHS Doubled Down
- What the Ombudsman Found — And What It Could Not Enforce
- The Policy Changed — But The Inequality Didn't
- What I Believe Needs to Change


